Security & Compliance

Enterprise-grade security designed for regulated fintech and insurtech environments, with privacy built into every layer.

Overview

At inncivio, we recognize the importance of maintaining rigorous security and privacy standards, especially when operating within regulated fintech and insurtech environments. Our in-app guidance layer is designed from the ground up to be non-intrusive, compliant, and secure by design.

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Non-Invasive Architecture

No Code Injection
The widget overlays dynamic elements (tooltips, videos, modals) without modifying the underlying application code. It uses DOM mapping and CSS selectors for positioning, ensuring zero interference with your platform's backend logic.

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Client-Side Execution Only
The widget operates as a sandboxed front-end script. No executable code is injected into core client scripts, minimizing security risks and integration overhead.

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Content Integrity Controls

• Only approved content from the inncivio dashboard can be displayed
• All layers are cryptographically signed and verified before rendering
• Read-only DOM access prevents overlay misuse (e.g., phishing attempts or fake QR codes)

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Data Anonymization & Compliance

PII-Free by Default
Our system is designed to never collect personally identifiable information (PII). All tracking uses anonymized user journey data: click paths, hover behavior, and feature usage.

Compliance Frameworks

• GDPR – Anonymized data, opt-in consent, and clear data usage policies
• SOC 2 Readiness – Secure data handling, encrypted communications, and role-based access
• CCPA & PCI DSS Awareness – Data processed in accordance with regional and financial regulations

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Data Transmission & Storage

• End-to-End Encryption – All data encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Secure Cloud Hosting – Enterprise-grade infrastructure (AWS/GCP) with VPC isolation, IAM-controlled access, and automated patch management

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Privacy-Enhancing Technologies

For high-regulation sectors (banking, insurance), inncivio optionally supports:

• Federated Learning – Model training on-device without centralized data collection
• Differential Privacy – Algorithmic noise added to interaction logs, protecting against re-identification

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Transparency & Audit Readiness

• All widget interactions logged with timestamps, interaction types, and anonymized session IDs
• Full traceability for audits or internal reviews
• Real-time analytics on tooltip effectiveness and revenue impact

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Security Best Practices

• Regular penetration testing and code audits
• CSP compatibility with strict origin controls (*.inncivio.com only)
• API access via token-based authentication with expiration and rotation policies

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