Goals & Data Integration

Connect your conversion goals and knowledge base to create intelligent, goal-aligned guidance that drives results.

Overview
inncivio becomes most powerful when connected to your business objectives and existing knowledge resources. By defining clear conversion goals and integrating your documentation, you enable the platform to create truly intelligent, goal-aligned interventions.

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‍Defining Conversion Goals

Set specific objectives that matter to your business:

• Completed loan applications
• Wallet top-ups
• Account upgrades
• Transaction volume increases
• Feature adoption rates
• Onboarding completion
• Any custom conversion metric

These goals become the north star for all AI-generated guidance, ensuring every intervention moves users toward meaningful outcomes.

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Knowledge Base Integration

Optionally connect your existing documentation sources:

• Notion – Sync your team's knowledge wiki
• Confluence – Integrate enterprise documentation
• Google Drive – Connect documents and guides
• SharePoint – Link corporate knowledge bases
• Custom Sources – API integration for proprietary systems

Once connected, inncivio's retrieval augmented generation (RAG) engine uses this content to generate accurate, on-brand guidance that reflects your actual product documentation.

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Goal-Aligned Interaction Graph

inncivio automatically:

• Reads and analyzes your platform's UI
• Maps user journeys and interaction patterns
• Generates a goal-aligned interaction graph
• Identifies optimal intervention points
• Tracks drop-off points in real time

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Launching Guidance Sequences
From your interaction graph, the system can:

• Launch targeted guidance sequences at critical moments
• Identify and address friction points automatically
• Create personalized paths toward conversion
• Measure and report on goal progress

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