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Technical Documentation

Console, Measurement & Learning

Your teams see and control everything inncivio does in the Console. Every number in it is measured against a counterfactual, so impact is proven, not assumed.

Three views, refreshed live

  • Signals: every moment detected, the users affected, where they were in the product, and why each signal fired, with its evidence.
  • Actions: every action generated, delivered and acted upon, and the flow from signal to action to result.
  • Outcomes: the measured effect of each action type on your goals.

Every action, explained

Each action opens on its own page and answers the questions an operator or a compliance officer would ask: why this action, why now, why this channel; which policy checks it passed; which alternatives were considered and rejected; and the full decision trace.

Measured, not assumed

Control groups, A/B tests and holdouts isolate the incremental lift of every intervention. Observed outcomes cover engagement, completion, conversion, friction and value.

Two learning loops

  • Client learning loop: inside your deployment, outcomes refine your thresholds and activation through the Bandit, for better results on your platform.
  • inncivio intelligence loop: across deployments, aggregated and anonymised learning signals refine the ontology, the models and the intervention policies.

What compounds across clients is learned intelligence, never customer data.

Client API

The Client API exposes signals, actions and insights to your own systems, so your teams can use them beyond the Console.

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